Frequently Asked Questions

Open the categories, choose a nominee and tap Vote. The voting page then asks you to confirm your vote, usually with a one-time code sent to your phone. No account or password is needed.

Each award's deadline is shown in the countdown on the categories page and on every category page.

No. A vote cannot be changed once it is cast, so choose carefully. How often you may vote again is set for each award, and the voting page tells you when you can.

Absolutely! VocBrands celebrates customer excellence across all African countries and regions. Vote for champions from West Africa to East Africa and everywhere in between.

The organisers announce when nominations open and how to submit them. Follow our WhatsApp channel, or write to [email protected].

Look for businesses that actively listen to customers, solve problems creatively, show cultural sensitivity, and create positive experiences that reflect African values of Ubuntu and community.

No. There is no sign-up and no password. You confirm each vote on the voting page itself.

No. Your number is only used to confirm your vote. It is never shown on the site or next to a nominee.

Try refreshing your browser, clearing your cache, or using a different browser. If problems persist, contact our team.

Yes! Our platform is fully responsive and works on all devices. For the best experience, use the latest version of your mobile browser.

We support all modern browsers including Chrome, Firefox, Safari, and Edge. For best performance, keep your browser updated to the latest version.

Yes, we're committed to accessibility. Our site includes screen reader support, keyboard navigation, and other accessibility features. Contact us if you encounter any barriers.